Setting Goals and Service guarantees per position to the internal and external client of each of the 10 main functions of each of your collaborators according to their value offer in the market and the guarantees that your company is offering to the client.

Measurement, comparison and increase in goals by position, by person, by department, by age, by sex, by schooling, by period, by business unit and by position.

Registration of complaints, their resolutions, responsible parties and response time in terms of quality of service.